The Qualitative Self

a course of life's work - plain language for CV

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c brennan poole

Creative Strategist withWind.LLC

The Qualitative Self

qualitatitve-definition-by-c-brennan-poole
credit: @cbrennanpoole | assist: Adobe Spark

Résumé

a more 'traditional' purview

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The State Way CV (￣o￣) . z Z

Executive Summary

Actionable

Operations strategist providing total customer satisfaction by fostering & nurturing the people in the process; an iterative development of cross-functional organizational dynamics, and creative human-centered design-thinking -or- collaborative critical thinking/problem-solving.

Management Philosophy

On Toyoda

The Toyota Way

Toyota views employees not just as pairs of hands but as knowledge workers who accumulate chie—the wisdom of experience—on the company’s front lines.

New Venture Management

Sustainability

with Wind LLC / Creative Strategist

Covington, GA | Nov 2018 - Present

  1. Invitation from Executive Producer of SXSW 2020 Pitch.
  2. Extend reach to garner the attention of The United Nations - Habitat in partnership with Dubai Municipality and UAE International Awards for Best Practices in Sustainable Development.
  3. Shortlists:
  4. Invites/Recognition:
  5. Popular on Pinterest sustainable presence; over quarter million monthly hits YOY median avg.
  6. Establish +9.5% engagement rate on LinkedIn with Wind Company Page.

Szakmai Tapasztalat

Logistics Expertise

On Georgia: America’s Top Logistics Hub
georgia-logistics-optimized-withwind
Source Credit: Georgia.org

A Few Georgia Grown Facts:


- On any given week, a combined 5.9 million tons of freight move across Georgia’s 1,200 miles of interstate highways, including I-75, I-85, I-95 and I-20. Source: 
- 85% of the world’s top 3PLs operate in Georgia.
- 80% of the US overnight market is within a 2-hour flight from America's busiest airport, Hartsfield-Jackson; or, 2-day truck drive. 
- The state of Georgia houses the most extensive railroad system in southeastern US.

Source Credit: Georgia.org

Annex Freight Systems / Dispatch Supervisor

Newnan, GA / Mar 2013-Oct 2013

  1. Stream-line processes within the supply chain and within the internal, inter-departmental operations and customer service team
  2. Provide Total Customer Satisfaction through improvement the work atmosphere and day-to-day experience with team members, drivers, delivery partners, warehouse associates, third-party vendors, & most importantly, the customer.
  3. Maintain direct contact with various departments within the organization to coordinate and increase the efficiency driver, truck and trailer assignments.
  4. Supervise local drivers and plan current as well as future run schedules while aligning drivers and coverage for runs.
  5. Spot quote customer business in a way that maximizes company revenue and resource utilization.Communicated any delays due to weather or other emergencies to the appropriate party to maintain client satisfaction rating of above 98.5%.
Saia, Inc ‘09-‘13

**Saia, Inc: '09-'13**)
Source Credit : Saia 2013 Annual Report

Saia LTL Inc / Terminal Operations Manager

Ellenwood, GA / Jul 2011-Feb 2013
1 Spearhead company’s inaugural dock-to-driver campaign to establish a sustainable competitive advantage.

  1. Institute total process overhaul: Quality Matters campaign.
  2. Support IT, Sales, and the Weight & Research team in implementation of Freight Dimensioner technology.
  3. Results:
    • 177% increase in EPS. Equaling $1.94 or; 7% gain in revenues.
    • 1.1 (Billion) shareholders’ equity.
    • Top 10 Fortune ranking (LTL carriers).
  4. Conduct trend analysis of seasonal tonnage versus historical manpower to:
    • Eliminate existing schedules by building dynamic loads to satellite (end) service centers.
    • Increase hiring efforts earlier in the calendar year (Jan and Feb); improving quality.
  5. Design-thinking:
    • Re-position Atlanta dock-stand to the center of dock, improving:
    • Accessibility, employee morale, productivity, on-time close & departs, & on-time service standard.
  6. Craft operations strategy aligning organizational vision with Atlanta Dock Ops daily game plan:
    • 1st-day introduction issuance of the challenge to perform:
      1. Command to excellence.
      2. Demand accountability.
      3. Assure return to always accessible open-door management policy.
Saia 2013 Annual Report Saia 2012 Annual Report
saia-inc-2013-annual-report -11-straight-quarters-improved-profitability-with-c-brennan-poole saia-inc-2012-annual-report-7-straight-quarters-improved-profitability-with-c-brennan-poole
Source Credit : Saia Inc Source Credit : Saia Inc

Saia LTL Inc / Linehaul Supervisor

Johns Creek, GA / Jul 2009 - Jul 2011

  1. Regional travel:
    • To provide on-board support & training.
    • Serve as point-of-contact between regional management and terminal manager.
  2. Foster:
    • Authentic work relations.
  3. Build rapport:
    • Thru shared trust.
    • Honor time-off requests via efficiency & consistency.
  4. Improve:
    • Overall Customer Service standard (+99.4% on-time service).
Saia, Inc: 2011 Annual Report Saia, Inc: 2010 Annual Report
Saia, Inc: 2011 Annual Report Saia, Inc : 2010 Annual Report
Source Credit : Saia Source Credit : Saia

Saia LTL Inc / Operations Supervisor

Ellenwood, GA / Mar 2008-Jul 2009

  1. Support:
    • Benchmark metrics to establish a continuous improvement environment.
  2. Guarantee:
    • On-time service of +98.6%.
  3. **Reconcile:
    • Due-service tonnage, accounting for loading status.
Saia, Inc: ‘09 Annual Report Saia, Inc: ‘08 Annual Report
saia-inc-2009-annual-report-memphis-region-linehaul-planner-c-brennan-poole saia-inc-2008-annual-report-c-brennan-poole-joins-saia-atlanta-not-pictured
Source Credit: Saia 2009 Annual Report Source Credit: Saia Inc 2008 Annual Report

Service Experience

Ted’s Montana Grill / Trainer
Atlanta, GA / Dec 2005-May 2006

  1. Implement:
    • Suggestive selling technique.
  2. Identify:
    • Customers preference through active listening.
  3. Offer:
    • Custom-tailored insight and expertise in featured menu items.
  4. Encourage:
    • Patrons to request services the following week in order to build on a regular guest-list.

The Italian Oven / Manager

Stockbridge, GA / Dec 2003-Jan 2005

  1. Present:
    • Menu specific to customer preferences.
  2. Suggest:
    • Seasonsal dishes, blue plate specials, and the chef’s featured menu items.
  3. Pair:
    • Wine & spirits with complementary main course.

Amazon Inc / Logistics Support

Work-at-Home / Oct 2017–Jan 2018

  1. Virtual work environment:
    • Encourage active participation using open-source platform mattersmost as central virtual workspace.
  2. Serve:
    • As the advocate for all customers.
  3. Field:
    • Inbound calls from Amazon Flex Delivery Partners.
  4. Guide and encourage:
    • 100% successful delivery of Amazon goods and services.

Shared Awards :

Teamwork

2013 TEAM AWARDS

Atlanta Dock Service Operations Manager

  1. Responsible Care® Partner of the Year
    —American Chemistry Council
  2. First Place for Safety in the “General Commodities LTL/Local Division
    —American Trucking Associations Safety Management Council
  3. Top 100 Motor Carrier, “G75” Green Supply Chain Partner
    —Inbound Logistics Magazine
  4. Gold Team Award
    —Lowe's Companies Inc.
  5. LTL National Carrier of the Year
    —Walmart

2012 TEAM AWARDS:

Process Implementation

  1. Carrier of the Year
    —Ames True Temper
  2. First Place for Safety in the “General Commodities LTL/Local Division
    —American Trucking Associations Safety Management Council
  3. Top 100 Motor Carrier
    —Inbound Logistics Magazine
  4. Gold Team Award
    —Lowe's Companies Inc.

2011 TEAM AWARDS

Quality Matters campaign roll-out First Year Terminal Operations Manager

  1. Super Regional LTL Carrier of the Year
    —Access America Transport
  2. First Place for Safety *in the “General Commodities LTL/Local Division”
    —American Trucking Associations Safety Management Council
  3. Best-in-Class Carrier
    —GlobalTranz
  4. Top 100 Motor Carrier
    —Inbound Logistics Magazine
  5. InformationWeek 500 Honoree
    —InformationWeek
  6. Interregional Quality Carrier of the Year
    —Ryder System, Inc.
  7. Strategic Partner Carrier of the Year
    —Unishippers Global Logistics, LLC

2010 TEAM AWARDS

Unsolicited Promotion frmr VP of Linehaul & Current VP & General Manager. Schneider

  1. Super Regional LTL Carrier of the Year
    —Access America Transport
  2. First Place for Safety General Commodities LTL/Local Division
    —American Trucking Associations Safety Management Council
  3. Interregional Carrier of the Year
    —CoLinx, LLC
  4. Best-in-Class Carrier
    —GlobalTranz
  5. InformationWeek 500 Honoree
    —InformationWeek
  6. Top 100 Motor Carrier
    —Inbound Logistics Magazine
  7. Silver Team Award
    —Lowe's Companies Inc.

Georgia State University

#TheStateWay

Faculty Scholar 2004 | Dean’s List 2005 | Class of 2006 :—|:—:|—:

US News & World Report Rankings for Robinson College of Business Courtesy robinson.gsu.edu Source Credit: robinson.gsu.edu

  1. COLLEGE: Robinson College of Business.
  2. DEGREE: Bachelor of Business Administration.
  3. FOCUS: Service Operations Management.

  4. CASE-STUDY: The Toyota Way.

Total Quality Management : The Toyota Way
Source Credit: Toyoda Guiding Principles Creator: cbrennanpoole Tech: Dark Reader & AwesomeScreenshot

More on the Toyota Sustainable Business Model

Toyota Production Systems Guiding Principles.

  1. Continuous improvement
  2. Challenge : Form a long-term vision, meeting challenges with courage and creativity to realize our dreams.
    • Kaizen : We improve our business operations continuously, always driving for innovation and evolution.
    • Genchi Genbutsu : Go to the source to find the facts to make correct decisions.)
  3. Respect for People.
    • Respect: We respect others, make every effort to understand each other, take responsibility and do our best to build mutual trust.
    • Teamwork : We stimulate personal and professional growth, share the opportunities of development and maximize individual and team performance.
  4. The right process will produce the right results
  5. Create continuous process flow to bring problems to the surface.
    • Use pull system** to avoid overproduction.
    • Level out the workload: Approach work like the tortoise, not the hare.
  6. Build culture of stopping to fix problem:
    • Standardized tasks are the foundation for continuous improvement and employee empowerment.
  7. Use visual control so no problems are hidden.
    • Use only reliable, thoroughly tested technology that serves your people and processes.
  8. Add value to the organization by developing your people and partners.
  9. Grow leaders who:
    • Thoroughly understand the work.
    • Live the philosophy.
    • Teach to others.
  10. Develop exceptional people and teams who follow your company’s philosophy.
  11. Respect your extended network of partners and suppliers:
    • Challenging them and helping them improve.
  12. Continuously solving root problems drives organizational learning.
    • Go and see for yourself to thoroughly understand the situation:
  13. Make decisions slowly by consensus, thoroughly considering all options.
    • Implement decisions rapidly.
  14. Become a learning organization through relentless reflection.

Toyoda Precepts:

  1. Always be faithful to your duties, thereby contributing to the Company and to the overall good.
  2. Always be studious and creative, striving to stay ahead of the times.
  3. *Always be practical and avoid frivolousness.
  4. Always strive to build a homelike atmosphere at work that is warm and friendly.
  5. Always have respect for spiritual matters, and remember to be grateful at all times.

College Curriculum :

comprehensive

MGS 4770 Service Operations Management MGS 4760 Total Quality Management
MGS 4740 Operations Strategy MGS 4500 Entrepreneurship/New Venture Management
MGS 4730 Project Management MGS 4700 Operations Management
MK 4400 Distribution Management Consumer MGS 4110 Analysis of Business Data
MGS 4120 Optimal Resource Allocation MGS 4000 Managerial Decision Making
ACCT 4210 Cost/Managerial Accounting BUSA 3000 Globalization and Business Practices
BCOM 3950 Business Communication MGS 3400 Managing People in Organization
FI 3300 Corporation Finance MGS 3100 Business Analysis
CRJU 3100 Intro to Criminal Justice MK 3010 Basic Marketing
RE 3010 Real Estate Principles CIS 2010 Computer Information Systems
PHIL 2410 Critical Thinking CRJU 2200 Social Sciences & America’s Criminology Problem
BUSA 2106 Legal Environment of Business ACCT 2102 Principles of Accounting II
ACCT 2101 Principles of Accounting I HIST 2110 Survey of US History
MATH 2101 Mathematical Modeling ECON 2106 Principles of Microeconomics
ECON 2105 Principles Of Macroeconomics ECON 2100 The Global Economy
BIOL 1110K Human Anatomy & Phsyiology SPCH 1000 Human Communication
BIOL 1101 Intro to Biology AH 1070 Survey of Art II
ENGL 2102 American Literature MATH 1070 Elementary Statistics
POLS 1101 American Government ASTR 1001 Intro to Astronomy

MOOC

Work

7 - 3 3 - 11 11 - 7
Talking Bout Shift-Work
Raise Capital Create Conditions for Others to Thrive Develop Learning Mindset
Enhancing Productivity GMB: skillsoft Small Business Growth
Marketing Your Side Hustle OMCA Certification Managing Time
Social Leadership Teaching Technical Skills Through Video Web Programming Foundations
Information Literacy Learning From Failure eaching Online
March Madness & Data Science Infographic Design Rest API’s
Writing Mastery Personal Branding Switching Your Career
Web Dev Foundations Gain Skills Effective Brainstorming
Writing Why are Opioids So Addictive? (USF) Content Strategy
Data Science Resiliency Pitch Yourself
Purpose-Driven Sales HTML Foundations Strategic Thinking
Diversity & Inclusion Logistics Foundations Marketing to Millennials
UX Foundations Time Management Adobe CreativeCloud
Principles of Design 4th Industrial Revolution Business Analysis

Skills

deep-dive

Creativity Emotional Intelligence Business Analysis Creative Problem-solving
Strategist Lean-thinking Agile work process Planning
Data Analysis Empathy Project Management Power Bi
Cloud Principles Markdown Empathy Business Analysis
Workspace Critical Thinking Demand-planning Executive Support
Process Implementation Process Improvement Six Sigma People Empowerment
Marketing & Sales Social Sales Ethics Adaptability
Supply Chain Resiliency Total Quality Management Technical Writing
Microsoft 365 Sheets/Excel/Numbers Powerpoint/Slides iOS/Win10/Android

Professional Table

T.O.C TK

No # Position Employer Address Start-End
1 Creative Strategist & Principal Chief of Operations with Wind, LLC Covington, GA ‘18-?
2 Logistics Coordinator Amazon Logistics Stockbridge, GA ‘17-18
3 Maintenance & Landscape Pine Hills Stockbridge, GA ‘16-‘17
4 Self-employed (Freelance) Sub-Contract Work Stockbridge, GA ‘14-‘17.
5 Dispatch Supervisor Annex Freight Systems Newnan, GA ‘13 - ‘13
6 Terminal Operations Manager Saia, Inc Ellenwood, GA ‘11-‘13.
7 Dispatch Supervisor Saia, Inc Johns Creek, GA ‘09-‘11
8 Operations Supervisor Saia, Inc Ellenwood, GA ‘08 -‘09
9 Operations / Office Manager South County Masonry Inc Venice, FL ‘06-‘07
10 Team Lead Ted’s Montana Grill Midtown Atlanta, GA ‘05-‘06
11 Trainer / FOH Manager Italian Oven Stockbridge, GA ‘03-‘05
12 Customer Service Associate II Lowe’s Inc Stockbridge, GA ‘03-‘04
13 Freight Handler Roadway Express Inc Atlanta, GA ‘01-‘03
14 Umpire RYBA (Youth Baseball Assoc. Rockdale County) Conyers, GA ‘00-‘01
15 Esquire Assistant Richard H. Ramsey IV, Esquire Dothan, AL ‘99-‘00
16 Back of House City Slickers, LLC Conyers, GA ‘99-‘01
17 Innocence of Youth American Dreamer State of Georgia ‘83 -?

Formative Years

No. School Location Date
8 Berkmar High School Lawrenceville, GA ‘97-‘98
7 Sandy Creek High School Tyrone, GA ‘98-‘99
6 Salem High School Conyers, GA ‘99
5 Northview High School Dothan, AL ‘99-‘00
4 Salem High School Conyers, GA Aug ‘00-‘01
3 University of West Georgia Carrollton, GA ‘01-‘02
2 Georgia State/Robinson College of Business Atlanta, GA ‘02-‘06

No. 1:
it's the real thing

the pause that refreshes

CASEY BRENNAN POOLE
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Creative Commons

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Copyright© 2021. Chasing the Wind, LLC. DBA with Wind LLC. Some rights reserved. Works licensed under a Creative Commons International Attribution Sharealike (CC BY-SA) 4.0 license. Link to license: creativecommons.org/licenses/by-sa/4.0/. Feel free to Remix, Reuse, Redistribute, making sure to attribute Title of the work. Original author,Source. Compatible Creative Commons Licensing.

Software Licensing

if ever the good stuff

This repository is licensed under* MIT® #twenty20times GitHub, Inc. All rights to logo are reserved. IAM C Brennan Poole.

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